You can further personalize your application process by asking for specific documents through custom questions. We have summarized all the important information for you in this quick guide.

Complicated application processes often lead to candidates abandoning the application. With the custom questions we support you in optimizing your processes in order to — among other things — avoid unfinished applications.

You can ask your candidates for specific documents by using the additional question type ´File´. It has the following advantages for you:

• You define yourself which types of documents your candidates should submit.
• Depending on the application process, you can individually request the documents that are only necessary for certain jobs, such as a driver's license or special certificates.
• You facilitate onboarding for new talents by designing customized questionnaires.
• Both your candidates and yourself will find all the questions in one place.

How to create a custom question?

Create a custom questions under ´Settings´ (1) > ´Applications´ (2) > ´Custom questions´ (3) by clicking on ´Create new question´ (4). In the next step, enter a title (5) and select ´File´ (6) as answer type.

Under ´File format´ (7) you can specify which document formats you accept (multiple choice possible). Now define the question that will be shown to your candidates (8) and save your entries in the last step (9).

Read all further details on the topic of custom questions and questionnaires in our article "Create custom questions and questionnaires".

How do I update my existing application processes?

If you have created a custom question, add it to a questionnaire and include it in your existing application processes. To customize your existing standard application processes for all active jobs at the same time, follow these steps:

Step 1: Go to ´Settings´ (1) > ´Applications´ (2) > ´Application Process´ (3), select the desired process and click on ´Edit´ (4).

Step 2: If you have not yet activated the ´Questionnaires´ step, move it to the ´Active steps´ column (1) and select the desired questionnaire from the drop-down list (2).

As soon as you click on ´Save´ (3), a message will appear stating that the change will affect all active jobs that use this application process (4). This means that all your jobs with this application process will be updated.

Please note!

Please note that job-specific application processes cannot be updated using this method. This means that if you have manually customized the application process as part of the job creation process and have not used a standard process, you will need to customize these jobs individually.

To do this, select the respective job, click on ´Edit´ (1) and select ´Job settings´ (2) on the left. Under ´Application process´ (3) you can now adjust the process accordingly.